Evaluation of EEOC's Federal Hearings and Appeals Processes

OFO and OFP, in partnership with OIT, should consider development of an IMS
training guide or document that is consistently updated and reviewed following
upgrades, enhancements or modifications of the software. This guide should include all
necessary codes for every action item in the process and should be available for all
product users. This guide should ensure that product users track all mandated steps in
IMS. Given that each office’s staff has their own needs within IMS: One guide should
be made for OFP legal techs, AJs, and SAJs. A separate guide should be available for
OFO CCD staff, attorneys and supervisory attorneys.