Evaluation of EEOC's Federal Hearings and Appeals Processes

Evaluate and assess timeline improvement after the use of the new contractors. If
significant improvements are verified by data, consider improvements to the ongoing
staffing model and the possible addition of these contractor positions as permanent
roles. OFO should determine and monitor metrics, such as improvement of targeted
timelines from one step to another (data can be gathered from IMS).

Report Number
2018-001-EOIG
Report Type
Fiscal Year
2019
Open/Closed
On
Cost
$0