EEOC must manage customer expectations by making customer service standards available to the public.
. EEOC should develop a customer service plan to include establishing goals and objectives, developing performance metrics that target the goals, and measuring performance against the goals. This plan must include goals and metrics for the IIG.
Complete revisions to the social media handbook and provide to all staff managing social media channels.
Implement a consistent content approval process run by OCLA.
OIT developers should meet directly with software users, such as OFO attorneys and
supervisory attorneys and OFP AJs and Supervisory AJs (SAJ) to determine additional
requirements.
Assign a target amount of days for intake so that management can determine if changes
implemented impact the efficiency of the process.
OCFO should revise EEOC Order 360.001 as needed to assist CORs in performing their
duties. Include implementation guidance for contract administration activities, such as
submitting contract modifications.