The Agency evaluate the cost and benefits of employing Artificial Intelligence3 solutions
to improve operational efficiencies in data validation, reporting, and analytics.
The Agency evaluate the cost and benefits of right-sizing its computing platforms to align
with user requirements for current and predictable future business priorities to improve
operational efficiency.
OCIO provide users with Zendesk ticket status and prioritization criteria to clarify
resolution timelines and improve user satisfaction within ARC processes.
OCIO and OEDA create centralized and integrated metadata repositories for ARC and
EDW to ensure consistent metadata accessibility and usage.
The Data Governance Board establish written procedures for its operations to enhance
transparency, consistency, and accountability in its operations.
OCIO and OEDA collect and analyze additional data governance KPIs for data
completeness and compliance, as well as metadata coverage, usage, and standardization,
to improve the Agency’s direct and quantitative assessment of ongoing data governance
improvement efforts.
The Office of the Chief Information Officer (OCIO) and the Office of Enterprise Data and
Analytics (OEDA) add governance information to all ARC and EDW documentation to
ensure that users are well-informed and have access to crucial data governance details.
Make targeted improvements to address accessibility issues on the existing portals.
Ensure that the design and function of all portals accurately reflect EEOC’s business rules and applicable laws.
Implement mechanisms to ensure that the design and management of the portals are responsive to customer needs.