Evaluation of EEOC's Federal Hearings and Appeals Processes

The Office of Information Technology (OIT), in partnership with OFP and OFO, should
re-evaluate IMS requirements, and requirements for the framework of its successor
system, to determine what additional reporting functionalities are needed in order to
analyze data about staff and office productivity. A Voice of the Customer exercise or a
user requirement meeting could serve as starting point to gather current requirements
from IMS main users (OFP and OFO) and to determine what other current systems need
to be integrated to make them function in alignment with IMS (Power BI, Complainant
Portal).