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Joyce Willoughby Named as EEOC's New Inspector General

Joyce Willoughby Named as EEOC’s New Inspector General

WASHINGTON – Joyce Willoughby will be the new inspector general of the U.S. Equal Employment Opportunity Commission (EEOC), effective March 13, the federal agency announced today.

Read more about Joyce Willoughby Named as EEOC's New Inspector General

Evaluation of EEOC’s Management of Private Sector Customer Service

Evaluation of EEOC’s Management of Private Sector Customer Service

OFP should establish guidelines for generating 846 inquiries and other information sharing between the IIG and district offices.

Read more about Evaluation of EEOC’s Management of Private Sector Customer Service

Evaluation of EEOC’s Management of Private Sector Customer Service

Evaluation of EEOC’s Management of Private Sector Customer Service

OFP should assess the usefulness of generating 846 inquiries (i.e.; return on investment) and assess whether automatic close out in the system is more practical,

Read more about Evaluation of EEOC’s Management of Private Sector Customer Service

Evaluation of EEOC’s Management of Private Sector Customer Service

Evaluation of EEOC’s Management of Private Sector Customer Service

The IIG should design and implement a quality assurance program for customer emails.

Read more about Evaluation of EEOC’s Management of Private Sector Customer Service

Evaluation of EEOC’s Management of Private Sector Customer Service

Evaluation of EEOC’s Management of Private Sector Customer Service

The IIG should explore and implement ways to reduce the call hold time and email response time for customers.

Read more about Evaluation of EEOC’s Management of Private Sector Customer Service

Evaluation of EEOC’s Management of Private Sector Customer Service

Evaluation of EEOC’s Management of Private Sector Customer Service

The IIG must collect customer feedback and use the data to improve customer service efforts.

Read more about Evaluation of EEOC’s Management of Private Sector Customer Service

Evaluation of EEOC’s Management of Private Sector Customer Service

Evaluation of EEOC’s Management of Private Sector Customer Service

EEOC must manage customer expectations by making customer service standards available to the public.

Read more about Evaluation of EEOC’s Management of Private Sector Customer Service

Evaluation of EEOC’s Management of Private Sector Customer Service

Evaluation of EEOC’s Management of Private Sector Customer Service

. EEOC should develop a customer service plan to include establishing goals and objectives, developing performance metrics that target the goals, and measuring performance against the goals. This plan must include goals and metrics for the IIG.

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Digital Process Transformation and Automation (DPTA) Evaluation Final Evaluation Report

Digital Process Transformation and Automation (DPTA) Evaluation Final Evaluation Report

Inventory and plan the decommissioning of outdated technologies and online content.

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Digital Process Transformation and Automation (DPTA) Evaluation Final Evaluation Report

Digital Process Transformation and Automation (DPTA) Evaluation Final Evaluation Report

Develop a Target-State Architecture Plan.

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  • Joyce Willoughby Named as EEOC’s New Inspector General
  • OIG Priority Recommendations
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  • IG Mayo retires from federal service after 31 years of service in the IG community
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