OCIO and OEDA evaluate the feasibility and operational benefits of implementing more
fine-grained access controls within ARC and EDW.
OCIO implement capabilities to analyze ARC data directly, with an analytics tool within
ARC or through localized tools with direct connections to ARC, to reduce the creation and
use of manual workarounds by users.
The Agency evaluate the cost and benefits of employing Artificial Intelligence3 solutions
to improve operational efficiencies in data validation, reporting, and analytics.
The Agency evaluate the cost and benefits of right-sizing its computing platforms to align
with user requirements for current and predictable future business priorities to improve
operational efficiency.
OCIO provide users with Zendesk ticket status and prioritization criteria to clarify
resolution timelines and improve user satisfaction within ARC processes.
OCIO and OEDA create centralized and integrated metadata repositories for ARC and
EDW to ensure consistent metadata accessibility and usage.
The Data Governance Board establish written procedures for its operations to enhance
transparency, consistency, and accountability in its operations.
OCIO and OEDA collect and analyze additional data governance KPIs for data
completeness and compliance, as well as metadata coverage, usage, and standardization,
to improve the Agency’s direct and quantitative assessment of ongoing data governance
improvement efforts.
The Office of the Chief Information Officer (OCIO) and the Office of Enterprise Data and
Analytics (OEDA) add governance information to all ARC and EDW documentation to
ensure that users are well-informed and have access to crucial data governance details.
This evaluation, conducted by Elder Research on behalf of the U.S. Equal Employment
Opportunity Commission (EEOC or the Agency) Office of Inspector General (OIG), assessed the
effectiveness of the EEOC’s data stewardship across the Agency. Effective data stewardship is
critical for supporting mission-critical decisions and ensuring that decision-makers rely on
accurate data for enforcement, reporting, and policy decisions that align with Agency objectives.
We focused on these primary objectives:
1. Assess the EEOC’s management and oversight for ensuring data validity and reliability.
2. Assess the efficacy of the EEOC’s efforts to ensure the validity of information entered and
maintained in the Agency Records Center (ARC) and the Enterprise Data Warehouse
(EDW), focusing on the most critical data.
3. Assess how well the EEOC establishes, measures, and tests the validity and reliability of
Agency mission critical data.
4. Assess the efficacy and efficiency of EEOC’s data governance and management efforts.