Evaluation of EEOC’s Management of Private Sector Customer Service
OFP should establish guidelines for generating 846 inquiries and other information sharing between the IIG and district offices.
Evaluation of EEOC’s Management of Private Sector Customer Service
OFP should assess the usefulness of generating 846 inquiries (i.e.; return on investment) and assess whether automatic close out in the system is more practical,
Evaluation of EEOC’s Management of Private Sector Customer Service
The IIG should design and implement a quality assurance program for customer emails.
Evaluation of EEOC’s Management of Private Sector Customer Service
The IIG should explore and implement ways to reduce the call hold time and email response time for customers.
Evaluation of EEOC’s Management of Private Sector Customer Service
The IIG must collect customer feedback and use the data to improve customer service efforts.
Evaluation of EEOC’s Management of Private Sector Customer Service
EEOC must manage customer expectations by making customer service standards available to the public.
Evaluation of EEOC’s Management of Private Sector Customer Service
. EEOC should develop a customer service plan to include establishing goals and objectives, developing performance metrics that target the goals, and measuring performance against the goals. This plan must include goals and metrics for the IIG.
Digital Process Transformation and Automation (DPTA) Evaluation Final Evaluation Report
Inventory and plan the decommissioning of outdated technologies and online content.
Digital Process Transformation and Automation (DPTA) Evaluation Final Evaluation Report
Develop a Target-State Architecture Plan.
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