Ensure that the design and function of all portals accurately reflect EEOC’s business rules and applicable laws.

Implement mechanisms to ensure that the design and management of the portals are responsive to customer needs.

Include requirements to use the US Web Design System in the Agency's Project Plan for designing, developing, and implementing the next generation of portals.

Inventory and plan the decommissioning of outdated technologies and online content.

Develop a Target-State Architecture Plan.

Develop an EEOC Organizational Communication Strategy and Plan.

Task OEDA with a goal of building a Data Analytics Plan for EEOC.

Consider formulating a Digital Transformation Strategy, either as a strategic goal in the EEOC Strategic Plan for Fiscal Years 2023 – 2027 or as a standalone document.

Improve SLTP’s current mixed-modality training for the FEPA Program to address training needs for both EEOC and FEPA staff. Include an “on demand” digital training video library that provides FEPAs with open access to foundational training content. 

Improve the feedback loop for TARs to include written documentation of findings that are shared with FEPAs, EEOC District Directors, and SLTP C/Ms for continuous quality improvement and learning.