OCIO and OEDA collect and analyze additional data governance KPIs for data
completeness and compliance, as well as metadata coverage, usage, and standardization,
to improve the Agency’s direct and quantitative assessment of ongoing data governance
improvement efforts.
The Office of the Chief Information Officer (OCIO) and the Office of Enterprise Data and
Analytics (OEDA) add governance information to all ARC and EDW documentation to
ensure that users are well-informed and have access to crucial data governance details.
This evaluation, conducted by Elder Research on behalf of the U.S. Equal Employment
Opportunity Commission (EEOC or the Agency) Office of Inspector General (OIG), assessed the
effectiveness of the EEOC’s data stewardship across the Agency. Effective data stewardship is
critical for supporting mission-critical decisions and ensuring that decision-makers rely on
accurate data for enforcement, reporting, and policy decisions that align with Agency objectives.
We focused on these primary objectives:
1. Assess the EEOC’s management and oversight for ensuring data validity and reliability.
2. Assess the efficacy of the EEOC’s efforts to ensure the validity of information entered and
maintained in the Agency Records Center (ARC) and the Enterprise Data Warehouse
(EDW), focusing on the most critical data.
3. Assess how well the EEOC establishes, measures, and tests the validity and reliability of
Agency mission critical data.
4. Assess the efficacy and efficiency of EEOC’s data governance and management efforts.
Assign a target amount of days for intake so that management can determine if changes implemented impact the efficiency of the process.
OCFO should revise EEOC Order 360.001 as needed to assist in performing their duties. Include implementation guidance for contract administrative activities such as submitting contract modifications.
EEOC must manage customer expectation by making customer service standards available to the public.
EEOC should develop a customer service plan to include establishing goals and objectives, developing performance metrics that target the goals, and measuring performance against the goals. This plan must include goals and metrics for the IIG.
Make targeted improvements to address accessibility issues on the existing portals.
Ensure that the design and function of all portals accurately reflect EEOC’s business rules and applicable laws.
Implement mechanisms to ensure that the design and management of the portals are responsive to customer needs.