Assign a target amount of days for intake so that management can determine if changes implemented impact the efficiency of the process.
OCFO should revise EEOC Order 360.001 as needed to assist in performing their duties. Include implementation guidance for contract administrative activities such as submitting contract modifications.
EEOC must manage customer expectation by making customer service standards available to the public.
EEOC should develop a customer service plan to include establishing goals and objectives, developing performance metrics that target the goals, and measuring performance against the goals. This plan must include goals and metrics for the IIG.
Make targeted improvements to address accessibility issues on the existing portals.
Ensure that the design and function of all portals accurately reflect EEOC’s business rules and applicable laws.
Implement mechanisms to ensure that the design and management of the portals are responsive to customer needs.
Include requirements to use the US Web Design System in the Agency's Project Plan for designing, developing, and implementing the next generation of portals.
Inventory and plan the decommissioning of outdated technologies and online content.
Develop a Target-State Architecture Plan.